Rural Bank - Internet Banking

To display a summary of all your accounts registered with Rural Bank - Internet Banking and their balances, choose the Accounts category from the top navigation menu and click the Account Balances item from the side navigation menu.

The following information will be displayed for each account listed:

Messages

From time to time you may notice messages appearing at the top of the Account Balances screen just under the title line.
Messages displayed on the Account Balances screen include:

     You have 2 new Secure Emails
     You have 2 transactions Pending Authorisation
     You have 2 Bulk Payments Pending Acceptance

These messages contain a hyperlink directly to the function that relates to the message. By clicking on the blue underlined portion of the message (the hyperlink) you will be transferred directly to the appropriate function to take action. Once you have completed the required action (e.g. read new Secure Email) the message will be removed from the Account Balances screen.

Customer Name

The full title of each Customer record you have registered with Internet Banking.

BSB - Account Number

The BSB number and account number of each account is displayed in this column. These are the numbers you should use to direct funds to or from your account using external systems such as Direct Debits, Direct Credits or other bank’s Pay Anyone services.

Current Balance

The current balance of each account is listed and coloured red if your balance is overdrawn or over your credit limit.

All account balances are current as of the last time the bank posted transactions to your account. You may have transactions that have not yet appeared in the balance (e.g. cheques that have not yet been presented).

Available Balance

The current balance less any amounts on hold (e.g. credit card purchases or cheque deposits).

In the case where your account has an approved overdraft or credit limit the Available Balance equals the credit limit less the current debit balance, less any amounts on hold.

Customer Number

Shows a Rural Bank generated customer number for each account listed.

Customers will now be able to see a maximum of 99 accounts under each customer number, with a maximum overall of 99 accounts. When a customer number is first linked all accessible accounts will be displayed. To reduce the number of accounts visible under each customer number you can select the "Account - Display Options" and then "Select Accounts". Any accounts that you want to exclude from your display list can be deselected. Any additional accounts that you want to see can then be selected up to a maximum of 99 accounts in your display list.

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Token Messages

Across the heading line on this page next to the Print and Help links there is a message / Call to action which is specifically related to your e-banking Security token and its status. Unlike other messages / Calls to action, the hyperlink will remain on the screen even once you have actioned it. The description of the hyperlink will change according to the status of your token. By clicking on the hyperlink you will be taken to the Order Token or Activate Token screen depending on the current status of your token order.

Call to Action	Status	Hyperlink Destination
Order token now?	You have already seen the token order screen but rather than ordering, you selected ‘Not Now’.	You will be redirected to the Order Token Screen where you can order your token.
Token order in progress.	You have ordered your token and the order is currently being processed.	You will be redirected to the Order Token Screen where you will be able to see the details of your order.
Activate Token?	You have ordered your token and it has been processed and put in the mail for delivery to you.	You will be redirected to the Activate token screen which will allow you to activate your token for the required services once you have received it.
Token Service Activation.	Your token has been activated for some services and you have the option to change your selections or activate it for other services as well.	You will be redirected to the Activate token screen which will show you the current activation choices you have made and allow you to make changes. Note: You cannot deactivate your token via this screen. If you need to deactivate it, you will need to contact Rural Bank on 1300 651 839.

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This feature enables you to print only the relevant information contained on the current page. The Navigation elements and action buttons will not be printed, ensuring that all relevant details will fit cleanly on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select ‘Print’ to direct the print out to your preferred printer or ‘Close’ to return to your Internet Banking window.