Request to Cancel a Cheque

To request for a cheque to be cancelled, choose the Customer Services category from the top navigation menu and click the Request to cancel a cheque item in the side navigation menu.

The account you want to cancel a cheque for must be available via Internet Banking and must require only one signature. This feature is not available for bank cheques that have been purchased from a branch; only cheques that have been written from a cheque book attached to the account.

To facilitate the cancellation of a cheque that requires more than one to sign all required signatories must attend a branch. Ie. If you have 10 authorised signatories for an account and any cheque requires 2 signatures – 2 of the authorised signatories must attend the branch.

Please enter all of the following information:

Cheque Number

Enter the number of the cheque that you want cancelled

Account Number

Select from your available cheque accounts via the dropdown list

Amount

Enter the amount that the cheque was made out for

Payee Name

Enter the Payee name written on the cheque

Date of Issue

Enter the date you wrote the cheque

Reason for Cancellation

Select the radio button which describes the reason for the cheque being cancelled from Lost, Stolen or Other. If Other is selected, details must be entered in the comments box provided.

Note:
A fee may apply to this request as per our Schedule of Fees and Charges and only cheques that require one signature can be cancelled via this service.

Action Buttons

There are two action buttons available:

Submit Request

Pressing the Submit Request button will take you to the Request to Cancel a Cheque - Approval screen.

Clear

Pressing the Clear button will clear the input fields on the screen.

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Request to Cancel a Cheque Approval

A Request to Cancel a Cheque approval screen will be displayed with the information you have selected.

Action Buttons

There are two action buttons available:

Approve Request

Pressing the Approve button will submit the request for processing. This is the final point where you can decide whether or not to proceed, so you should ensure the details are correct before selecting this option.

If you choose to approve the request you will be advised that your request for a cheque cancellation has been submitted to the appropriate staff. You will be advised within 2 working days via Secure Email of the result of your request. Your request may be unsuccessful if the cheque has already been presented. For further information please contact Rural Bank on 1300 651 839.

Cancel Request

Pressing the Cancel Request button will cancel the request and return control to the initial Request to Cancel a Cheque screen.