Payment History

You can view details of all past payment attempts by choosing the Payments category from the top navigation menu and clicking on the Payment History item in the side navigation menu.

From the Payment History screen you can display a history of all your payments, payment attempts, or error corrections processed within the last 6 months. If you believe an error has occurred with one of your payments, or you just wish to confirm that your payment has been made simply enter the necessary search criteria for that particular payment.

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Searching for a particular Payment

There are no mandatory fields to be entered however only those payments that match the criteria will be displayed. Any combination of the following search criteria can be used:

From Account

Choose an account from the drop down list to display only those payments made from that account. The default is to choose All Accounts.

Select from Payee List

Choose a payee from the drop down list to display only those payments made to that payee within the last 6 months. The default is to choose All Payees.

Transaction Dates (From & To)

Select the day of the month, month, and year, from the drop down boxes to display any payments that were processed within the specified dates.

Amount Range (From & To)

Enter a lower amount in the From field and an upper amount in the To field to display all payments made within those amounts, or if you know the exact amount of the payment you are searching for only enter that amount in the From field.

Acknowledgment Number

Enter the acknowledgment number (originally provided to you when you successfully scheduled an immediate, future or recurring payment). All payments, payment attempts, or error corrections associated with the single instruction will be displayed.

Action Buttons

There are two action buttons available:

Search

Pressing the Search button will display the Payment History Results screen listing all of the payments that match your search criteria.

Clear

Pressing the Clear button will clear all input fields on the screen.

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Viewing the Payment History

The Payment History Results screen will display the following information for each payment matching the search criteria entered on the Payment History screen:

Effective Date

The date the transaction actually took place.

From/To Account

Your Bank Account Number that the payment was withdrawn from along with account description, followed by information on where the payment was sent.

Amount

The amount of the transaction.

Status

Processed, Rescheduled (e.g. insufficient funds) or Error (e.g. account closed).

Auths Reqd

The number of signatories required to authorise the transaction.

Ack #

The unique number allocated to each transaction.

Note:
Amounts associated with an error correction will be displayed as a negative number (e.g. $999.99-) and will indicate a credit back into your account.

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Print

This feature enables you to print only the relevant information contained on the current page. The Navigation elements and action buttons will not be printed, ensuring that all relevant details will fit cleanly on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select ‘Print’ to direct the print out to your preferred printer or ‘Close’ to return to your Internet Banking window.