Secure Email is an email facility provided by the Bank for your use once you have logged on to Internet Banking. Secure Email ensures that messages to or from the Bank through this service are encrypted and thus enjoy the same level of privacy and protection as applies to your other Internet Banking activities.

Reviewing Secure Email Messages

To view a list of messages you have received from the Bank choose the Secure Email category from the top navigation menu and click the Inbox item in the side navigation menu (if not already selected).

The Inbox screen will then be displayed along with the following information for each message:

Status

The message's status will be either:

• New: This is a new message you have not read, or;
• Read: You have already looked at the message.

From

The message's sender is shown in this column. Messages about the operation of the system (scheduled down time, etc.) will typically come from the OnCall Help desk, while messages about new bank services may come from an account representative.

Date & Time Sent

This column shows when the message was sent.

Subject

A brief description of the content of the message.

Action Buttons

There are two action buttons available:

Read

Pressing the Read button will display the details of the message.

Delete

Pressing the Delete button will immediately remove the message from your list.

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Reading a Secure Email Message

You can read a message by clicking inside the radio button to the left of the message and then clicking on the Read button.

The message will appear on a new screen showing the following information:

From

The sender of the message.

Date & Time

When the message was sent.

Subject

A summary of the message.

The text of the message appears directly below the details described above.

Action Buttons

There are three action buttons available:

Delete

Pressing the Delete button will immediately delete the message and return you to the Inbox.

Reply

If you want to reply to the message, click on Reply and you will be presented with a new window where you can compose and send your message. Click here for information about sending a message

Back

If you want to keep the message, click on the Back button you will be returned to the Inbox.

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Deleting a Secure Email Message

You can delete a message on the Inbox screen by clicking inside the radio button to the left of the message and then clicking the Delete button. The message will be immediately removed from the list of messages.

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Print

This feature enables you to print only the relevant information contained on the current page. The Navigation elements and action buttons will not be printed, ensuring that all relevant details will fit cleanly on the page.

To print the current page in a printer-friendly format, select Print from the top of the screen (next to the Help link). Then, from the Print Preview window, select ‘Print’ to direct the print out to your preferred printer or ‘Close’ to return to your Internet Banking window.